On Leading with Emotional Intelligence:

In Don’t Be A Stranger, I explain how meaningful and memorable it is to extend empathy to someone you just met who told you they’re having a bad day, yet this is uncomfortable for many people. A few ways you might respond kindly are:

“I’m so sorry you feel that way. That does sound really frustrating.”

“I’m so sorry to hear that. Is there anything I can do to make it better?” … If they ask for something unreasonable, simply smile and say, “Anything else I can do?” This is a great way to break the ice and help crack a smile.

I go on to explain in the book why it’s a BAD idea to start a question with the word, “why.” What might you ask instead? How about:

“Would you be willing to share how you came to that?”

“I wonder if you’d elaborate on what led you to that?”

Find more teasers and elaboration on concepts from my book at https://4anewyou2.com/book/!  I love reading the Amazon reviews and welcome suggestions for more “how’s” you’d like to learn about that I can add here! Thank you to my readers for inspiring these additions! Keep ’em comin!!

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